What term is used to describe whether a service will meet availability, capacity and security requirements?

• A.Utility
• B.Value
• C.Outcomes
• D.Warranty

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Which two practices interact the MOST with the service desk practice?

• A.Incident management and service request management
• B.Service request management and deployment management
• C.Change enablement and incident management
• D.Deployment management and change enablement

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What is an incident?

• A.A result enabled by one or more outputs
• B.A possible future event that could cause harm
• C.A service interruption resolved by the use of self-help tools
• D.The planned removal of an item that might affect a service

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Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

• A.Organizations and people
• B.Information and technology
• C.Partners and suppliers
• D.Value streams and processes

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What is a definition of a service improvement plan (SIP)?

• A.An input from availability management to service level management, detailing the service design plan
• B.An input from financial management for IT services to service level management, detailing the budget plan D18912E1457D5D1DDCBD40AB3BF70D5D
• C.A formal plan to implement improvements to a service or process
• D.A formal plan to implement improvements to a customer's business processes

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