Which is one of the MAIN concerns of the 'design and transition' value chain activity?

• A.Understanding the organization's vision
• B.Understanding stakeholder needs
• C.Meeting stakeholder expectations
• D.Ensuring service components are available

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Which function is responsible for the management of a data centre?

• A.Technical management
• B.Service desk
• C.Application management
• D.Facilities management

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Which statement about change authorities is CORRECT?

• A.Change authorities are only required for authorizing normal changes
• B.Change authorities are assigned when each change is deployed
• C.Change authorities are assigned for each type of change and change model
• D.Change authorities are only required for authorizing emergency changes

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Which two statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other

• A.1 and 4
• B.3 and 4
• C.1 and 2
• D.2 and 3

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Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

• A.3 and 4
• B.1 and2
• C.1 and 4
• D.2 and 3

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