Which is a purpose of the 'service level management' practice?

• A.To ensure that the organization's suppliers and their performance are managed appropriately
• B.To set clear business-based targets for service levels
• C.To support the agreed quality of a service handling all agreed, user-initiated service requests
• D.To establish and nurture the links between the organization and its stakeholders

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What is the purpose of the 'information security management1 practice?

• A.To protect the information needed by the organization to conduct its business
• B.To observe services and service components
• C.To plan and manage the full lifecycle of all IT assets
• D.To ensure that accurate and reliable information about the configuration of services is available when
  and where it is needed

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Which is the addition, modification or removal of anything that could have an effect on services?

• A.An incident
• B.A change
• C.A problem
• D.An event

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Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

• A.Ideation, Design, Develop, Deploy, Test, Operate, Retire
• B.None of the above
• C.Ideation, Test, Develop, Deploy, Design, Operate, Retire
• D.Retire, Test, Operate, Deploy, Ideation, Develop, Design

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.measured
• B.rewarded
• C.managed
• D.defined

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