Which is included in the purpose of the 'design and transition' value chain activity?

• A.Continually meeting stakeholder expectations for costs
• B.Ensuring that service components are available when needed
• C.Providing transparency and good stakeholder relationships
• D.Supporting services according to specifications

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When should a workaround be created?

• A.As soon as possible, once the incident is logged
• B.After the resolution of a problem
• C.When a problem cannot be resolved quickly
• D.When a potential permanent solution has been identified

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Who is responsible for defining metrics for change management?

• A.The continual service improvement manager
• B.The change advisory board (CAB)
• C.The service owner
• D.The change management process owner

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Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Information security management
• B.Continual improvement
• C.Service level management
• D.Monitoring and event management

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Which statement about outcomes is CORRECT?

• A.They are deliverables provided to service consumers.
• B.They allow service consumers to achieve a desired result.
• C.They provide products to service providers based on outputs.
• D.The co-create value for service providers by reducing costs and risks.

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