Which is an objective of the design coordination process?

• A.To assess and evaluate all changes and their impact on service designs
• B.To produce service design packages and ensure they are handed over to service transition
• C.To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D
• D.To document the initial structure and relationship between services and customers

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What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

• A.Understanding priorities for improvement
  D18912E1457D5D1DDCBD40AB3BF70D5D
• B.Verifying that improvement targets have been achieved
• C.An initial baseline assessment
• D.The production of a detailed CSI plan

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Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

• A.Service level management
• B.Service desk
• C.Continual improvement
• D.Change enablement

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Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their
[?]
are managed appropriately to support the seamless provision of quality products and services.

• A.costs
• B.value
• C.performances
• D.users

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When is the earliest that a workaround can be documented in 'problem management'?

• A.After the problem has been logged
• B.After the problem has been prioritized
• C.After the problem has been analyzed
• D.After the problem has been resolved

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