Which statement about metrics is CORRECT?

• A.Technology metrics can be used to measure component performance and availability
• B.Process metrics can be used to measure the utilization of a supplier's network
• C.Technology metrics can be used to determine the overall health of a process
• D.Process metrics can be used to measure end-to-end service performance

Comment: *

Name: *

Email: *

Verification: *

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

• A.Start where you are
• B.Focus on value
• C.Think and work holistically
• D.Optimize and automate

Comment: *

Name: *

Email: *

Verification: *

Which is an activity of the 'incident management" practice?

• A.Assessing and prioritizing improvement opportunities
• B.Automating service requests to the greatest degree possible
• C.Performing service reviews with customers
• D.Providing good-quality updates when expected

Comment: *

Name: *

Email: *

Verification: *

What three elements make up the Service Portfolio?

• A.Customer portfolio, service catalogue and retired services
• B.Customer portfolio, configuration management system and service catalogue
• C.Service pipeline, service catalogue and retired services
• D.Service pipeline, configuration management system and service catalogue

Comment: *

Name: *

Email: *

Verification: *

What should a release policy include?

• A.The process owner and process manager for each type of release
• B.The roles and responsibilities for incident and problem resolution
• C.The naming convention and expected frequency of each type of release
• D.The naming convention for all configuration items (CI) recorded in the configuration management system

Comment: *

Name: *

Email: *

Verification: *