Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Categorization
• B.Detection
• C.Escalation
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• D.Prioritization

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What is the starting point for optimization?

• A.Understanding the vision and objectives of the organization
• B.Determining where the most positive impact would be
• C.Standardizing practices and services
• D.Securing stakeholder engagement

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Which is the purpose of the 'monitoring and event management' practice?

• A.To protect the information needed by the organization to conduct its business
• B.To systematically observe services and service components, and record and report selected changes of state
• C.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• D.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

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Which guiding principle focuses on reducing costs and human errors?

• A.Collaborate and promote visibility
• B.Think and work holistically
• C.Optimize and automate
• D.Focus and value

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Which function is responsible for the management of a data centre?

• A.Application management
• B.Facilities management
• C.Technical management
• D.Service desk

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