Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

• A.costs
• B.warranty
• C.information
• D.utility

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Which Practice includes management of workarounds and known errors?

• A.Monitoring and event management
• B.Service configuration management
• C.Problem management
• D.Incident management

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Which practice may involve the initiation of disaster recovery?

• A.Service level management
• B.Incident management
• C.Service request management
• D.IT asset management

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Which statement about known errors and problems is CORRECT?

• A.Known errors cause vulnerabilities, problems cause incidents
• B.Known errors are managed by technical staff, problems are managed by service management staff
• C.Known error is the status assigned to a problem after it has been analysed
• D.A known error is the cause of one or more problems

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Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

• A.Monitoring and event management
• B.Incident management
• C.Service level management
• D.IT asset management

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