Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

• A.Design controls and metrics and add them individually until all are implemented
• B.Design controls and metrics first, then remove those not adding value
• C.Only add controls and metrics that are required for compliance
• D.Only add controls and metrics when they are needed

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Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

• A.rewarded
• B.managed
• C.measured
• D.defined

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Which practice involves the management of vulnerabilities that were not identified before the service went live?

• A.Service request management
• B.Change control
• C.Problem management
• D.Service level management

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Which statement about the 'continual improvement model' is CORRECT?

• A.Organizations should use an additional model or method to link improvements to customer value
• B.The low of the model helps organizations to link improvements to its goals
• C.Organizations should work through the steps of the model in the sequence in which they are presented
• D.The model is applicable to only certain parts of the service value system

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Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

• A.Focus on value
• B.Think and work holistically
• C.Start where you are
• D.Optimize and automate

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