Which Practice includes management of workarounds and known errors?

• A.Monitoring and event management
• B.Service configuration management
• C.Problem management
• D.Incident management

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Which costs are included in the value proposition of a service?

• A.The benefits, usefulness. and importance of the service that are perceived by the service consumer
• B.Additional expense that the service consumer has because they are using the service
• C.Tangible or intangible results for the service consumer because they are using the service
• D.Money that the service consumer no longer needs to spend because they are using the service

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What is a configuration item?

• A.Any financially valuable component that can contribute to delivery of an IT product or service
• B.Any component that needs to be managed in order to deliver an IT service
• C.Any change of state that has significance for the management of a service
• D.A problem that has been analyzed but has not been resolved

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Which is NOT a component of the service value system?

• A.The service value chain
• B.Governance
• C.Opportunity and demand
• D.Continual improvement

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Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

• A.Relationship management
• B.Change control
• C.Monitoring and event management
• D.Release management

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