Which describes normal changes?

• A.Changes that are low-risk and pre-authorized
• B.Changes that must be implemented as soon as possible
• C.Changes that are typically initiated as service requests
• D.Changes that need to be scheduled and assessed following a process

Comment: *

Name: *

Email: *

Verification: *

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Categorization
• B.Detection
• C.Prioritization
• D.Escalation

Comment: *

Name: *

Email: *

Verification: *

Which guiding principle considers the importance of customer loyalty?

• A.Focus on value
• B.Optimize and automate
• C.Start where you are
• D.Progress iteratively with feedback

Comment: *

Name: *

Email: *

Verification: *

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

• A.Only add controls and metrics when they are needed
• B.Design controls and metrics and add them individually until all are implemented
• C.Only add controls and metrics that are required for compliance
• D.Design controls and metrics first, then remove those not adding value

Comment: *

Name: *

Email: *

Verification: *

Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

• A.Service request management
• B.Incident management
• C.Change enablement
• D.Continual improvement

Comment: *

Name: *

Email: *

Verification: *