What is defined as a change of state that has significate for the management of an IT service?

• A.Incident
• B.Problem
• C.Event
• D.Known error

Comment: *

Name: *

Email: *

Verification: *

Which dimension includes the knowledge needed for the management of services?

• A.Partners and suppliers
• B.Information and technology
• C.Value streams and processes
• D.Organizations and people

Comment: *

Name: *

Email: *

Verification: *

Which guiding principle recommends coordinating all dimensions of service management?

• A.Progress iteratively with feedback
• B.Start where you are
• C.Think and work holistically
• D.Keep it simple and practical

Comment: *

Name: *

Email: *

Verification: *

What is a definition of a service improvement plan (SIP)?

• A.An input from financial management for IT services to service level management, detailing the budget plan D18912E1457D5D1DDCBD40AB3BF70D5D
• B.A formal plan to implement improvements to a service or process
• C.An input from availability management to service level management, detailing the service design plan
• D.A formal plan to implement improvements to a customer's business processes

Comment: *

Name: *

Email: *

Verification: *

What is recommended by the guiding principle 'progress iteratively with feedback'?

• A.A current state assessment that is carried out at the start of an improvement initiative
• B.An improvement initiative that is broken into a number of manageable sections
• C.The identification of all interested parts at the start of an improvement initiative
• D.An assessment of how all the parts of an organization will affect an improvement initiative

Comment: *

Name: *

Email: *

Verification: *