Why should some service requests be fulfilled with no additional approvals?

• A.To ensure that spending is properly accounted for
• B.To ensure that information security requirements are met
• C.To set user expectations for fulfillment times
• D.To streamline the fulfillment workflow

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What three elements make up the Service Portfolio?

• A.Customer portfolio, service catalogue and retired services
• B.Customer portfolio, configuration management system and service catalogue
• C.Service pipeline, service catalogue and retired services
• D.Service pipeline, configuration management system and service catalogue

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Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

• A.Service consumption
• B.Service offering
• C.Service provision
• D.Service relationship management

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Which BEST describes the purpose of the 'improve' value chain activity?

• A.To organize a major improvement initiative into several smaller initiatives
• B.To make new and improved services and features available for use
• C.To ensure a shared understanding of the vision and improvement direction for all products and services
• D.To continually improve all products and services across all value chain activities

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Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

• A.Start where you are
• B.Focus on value
• C.Think and work holistically
• D.Optimize and automate

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