Which is included in the purpose of the 'change enablement' practice?

• A.Make new and changed services available for use
• B.Record and report selected changes of state
• C.Ensure that risks have been property assessed
• D.Plan and manage the full lifecycle of all IT assets

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Which practices is MOST associate with the use of empathy to understand users?

• A.Continual improvement
• B.Service level management
• C.Service desk
• D.Change enablement

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