Which term describes the functionality offered by a service?

• A.Warranty
• B.Risk
• C.cost
• D.Utility

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What can be described as an operating model for the creating and management of products and services?

• A.Governance
• B.Practices
• C.Guiding principles
• D.Service value chain

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Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

• A.Monitoring and event management
• B.Incident management
• C.Service level management
• D.IT asset management

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Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

• A.Relationship management
• B.Change control
• C.Release management
• D.Monitoring and event management

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Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

• A.Retail customer view
• B.Service-based SLA view
• C.Wholesale customer view
• D.Supporting services view

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