Which is a use of a continual improvement register?

• A.Describing the services designed to meet the needs of a consumer group
• B.Tracking and managing improvement ideas from identification through to final action
• C.Selecting the right method, model or technique for identifying improvements
• D.Planning changes, assisting in communication, avoiding conflicts, and assigning resources

Comment: *

Name: *

Email: *

Verification: *

Which of these should be logged and managed as a problem?

• A.A monitoring tool detects a change of state for a service
• B.Trend analysis shows a large number of similar incidents
• C.'Continual improvement' needs to prioritize an improvement opportunity
• D.A user requests delivery of a laptop

Comment: *

Name: *

Email: *

Verification: *

Which practice has a strong influence on the user experience and perception of the service provider?

• A.Change enablement
• B.Service level management
• C.Supplier management
• D.Service desk

Comment: *

Name: *

Email: *

Verification: *

Which guiding principle considers customer and user experience?

• A.Start where you are
• B.Focus on value
• C.Keep it simple and practical
• D.Collaborate and promote visibility

Comment: *

Name: *

Email: *

Verification: *

Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

• A.Service management
• B.Supplier management
• C.Relationship management
• D.Release management

Comment: *

Name: *

Email: *

Verification: *