Which stakeholders co-create value in a service relationship?

• A.Investor and consumer
• B.Consumer and provider
• C.Investor and supplier
• D.Provider and supplier

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Which action is performed by a service provider?

• A.Receiving of the agreed goods
• B.Requesting required service actions
• C.Ensuring access to agreed resources
• D.Authorizing budget for service consumption

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What is defined as a cause, or potential cause, of one or more incidents?

• A.Known error
• B.Event
• C.Problem
• D.Change

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What is the purpose of problem management?

• A.Helps direct the incident to the correct support area
• B.Reduces the likelihood and impact of incidents
• C.Determines how the service provider is perceived
• D.Ensures services are restored as soon as possible

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Which costs are included in the value proposition of a service?

• A.The benefits, usefulness. and importance of the service that are perceived by the service consumer
• B.Money that the service consumer no longer needs to spend because they are using the service
• C.Tangible or intangible results for the service consumer because they are using the service
• D.Additional expense that the service consumer has because they are using the service

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