Which of the following can be used to access service desks?
Correct Answer: C
Question 82
What is defined as any financially valuable component that can contribute to the delivery of a service?
Correct Answer: A
Question 83
Why should a service level manager carry out regular service reviews?
Correct Answer: A
Question 84
What are the MOST important skills required by service desk staff?
Correct Answer: B
Question 85
What can a change schedule be used for?
Correct Answer: B
Explanation The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble