Which describes an unresolved problem which has been already analysed?

• A.A workaround
• B.An incident
• C.A known error
• D.A risk

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Which is an activity of 'problem identification'?

• A.Establishing potential permanent solutions
• B.Establishing problem workarounds
• C.Analyzing information from software developers
• D.Analyzing the cause of problems

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What can be described as an operating model for the creation and management of products and services?

• A.Governance
• B.Guiding principles
• C.Service value chain
• D.Practices

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Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

• A.Service desk
• B.Change control
• C.IT asset management
• D.Service request management

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What three elements make up the Service Portfolio?

• A.Service pipeline, service catalogue and retired services
• B.Customer portfolio, service catalogue and retired services
• C.Customer portfolio, configuration management system and service catalogue
• D.Service pipeline, configuration management system and service catalogue D18912E1457D5D1DDCBD40AB3BF70D5D

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