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ITIL Certification
ITIL-4-Foundation Exam
ITIL.ITIL-4-Foundation.v2025-05-22.q261 Dumps

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Question 196

Which practice balance management of risk with maximizing throughput?

A.Change enablement
B.Continual improvement
C.Incident management
D.Problem management

Correct Answer: A

The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

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Question 197

Which is the definition of an IT asset?

A.Any financially valuable component that contributes to a service
B.Any request from a user that is a normal part of service delivery
C.Any component that needs to be managed to deliver a service
D.Any change of state that has significance for the management of a service

Correct Answer: A

Explanation
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20a

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Question 198

Which practices is MOST associate with the use of empathy to understand users?

A.Change enablement
B.Service desk
C.Service level management
D.Continual improvement

Correct Answer: B

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Question 199

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A.Problem identification
B.Problem control
C.Error control
D.Problem analysis

Correct Answer: C

Explanation
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,re

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Question 200

Which is an input to the service value system?

A.The system of directing and controlling an organization
B.A model to help meet stakeholders expectations
C.Recommendations to help an organization in all aspects of its work
D.A need from consumers for new or changes services

Correct Answer: D

Explanation
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20other

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