Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

• A.Organizations and people
• B.Information and technology
• C.Partners and suppliers
• D.Value streams and processes

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Which is the FIRST action when optimizing a service?

• A.Assess the current state
• B.Implement the improvement
• C.Understand the organizational context
• D.Agree the future state

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Which statement about value streams is CORRECT?

• A.Each value stream must be designed for a specific scenario
• B.Each value stream must include all 34 ITIL practices
• C.Each value stream must include suppliers or partners
• D.Each value stream must include all six value chain activities

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Which dimension of service management considers governance, management, and communication?

• A.Information and technology
• B.Partners and suppliers
• C.Organizations and people
• D.Value streams and processes

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Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

• A.relationships with suppliers
• B.configuration of services
• C.skills of people
• D.authorization of changes

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