Which is part of the 'focus on value' guiding principle?
Correct Answer: B
Question 207
What is defined as a cause, or potential cause, of one or more incidents?
Correct Answer: C
Question 208
What is a configuration item?
Correct Answer: C
Question 209
Which is an activity in the 'Problem control' phase of problem management?
Correct Answer: D
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors. Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management. https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20services.