Which of the following are CORRECT
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures

• A.1 and 2
• B.1 and 4
• C.3 and 4
• D.2 and 3

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What is the BEST definition of a definitive media library?

• A.It is a set of tools and databases that is used to manage knowledge, information and data
• B.It is a structured document with definitive information regarding all live IT services, including those available for deployment
• C.It is a secure library in which the latest versions of authorized software items are stored and protected
• D.It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

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Which role is responsible for sponsoring, designing and change managing a process and its metrics?

• A.The service owner
• B.The process owner
• C.The process practitioner
• D.The process manager

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Which process is responsible for managing all service requests from users?

• A.Event management
• B.Incident management
• C.Request fulfilment
• D.Change fulfilment

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Which statement about change management is CORRECT?

• A.It ensures that all changes are authorized by the change advisory board (CAB)
• B.It optimizes overall business risk
• C.It ensures that servicerequests follow the normal change management process
• D.It optimizes financial exposure

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