Which process or function is responsible for monitoring activities and events in the IT infrastructure?

• A.Incident management
• B.IT operations management
• C.Capacity management
• D.Service level management

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Which of the following statements BEST describes the aims of release and deployment management?

• A.To record and manage deviations, risks and issues related to the new or changed service
• B.To ensure that all changes can be tracked, tested and verified if appropriate
• C.To ensure that each release package specified by service design consists of a set of related assets and service components
• D.To build, test and deliver the capability to provide the services specified by service design

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Which statement about service review meetings is FALSE?

• A.Issues for the upcoming period should be discussed at the meetings
• B.Progress and success of the service improvement programme (SIP) should be reviewed
• C.Actions from service review meetings should only be assigned to the service provider
• D.Meetings should be held on a regular basis to review service achievement

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Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

• A.Change management
• B.Service asset and configuration management
• C.Service level management
• D.Incident management

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Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management

• A.3 and 4 only
• B.2 and 4 only
• C.2 only
• D.All of the above

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