Which process includes business, service and component sub-processes?

• A.Incident management
• B.Financial management
• C.Service level management
• D.Capacity management

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Which is an objective of the design coordination process?

• A.To ensure that all changes are assessed for their impact on service designs
• B.TO handover new service level requirements to the service level management process
• C.TO document the initial structure and relationship between services and customers
• D.To ensure service design packages are handed over to service transition

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What is the BEST description of the CSI register?

• A.It is a record of new services to be approved by a customer, including proposed implementation dates
• B.It is a record of completed improvements and the relevant customer satisfaction metric
• C.It is a record of proposed improvement opportunities and the benefits that will be achieved
• D.It is a record of all authorised changes and their planned implementation dates

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What BEST describes the value of service design to the business?

• A.It provides quick and effective access to standard services
• B.It supports the creation of a portfolio of quantified services
• C.It improves the control of service assets and configurations
• D.It reduces total cost of ownership (TCO) of services

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How is a service delivered between departments of same organization classified?

• A.Internal Service
• B.Mission Critical service
• C.External Service
• D.Organizational service.

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