Which of the following is an objective of business relationship management?

• A.To secure funding to manage the provision of services
• B.To identify patterns of business activity
• C.To ensure high levels of customer satisfaction
• D.To ensure strategic plans for IT services exist

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Which describes an interface of incident management with service level management?

• A.Creating a problem record
• B.Incident workarounds
• C.Incident response times
• D.The status of faulty Cis

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Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

• A.Risk management
• B.Demand management
• C.Financial management
• D.Service level management

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Which one of the following would NOT be defined as part of every process?

• A.Inputs and outputs
• B.Roles
• C.Metrics
• D.Functions

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Which Functions are included in IT operations management?

• A.IT operations control and facilities management
• B.Facilities management and release management
• C.Technical management and change management
• D.Network management and application management

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