You are designing forms for a company that has a new Dynamics 365 Sales implementation. Three departments need specific fields on the main form so they do not have to fill out multiple forms. Each person should see only the fields they need. You need to ensure that the forms open correctly, display only the fields needed, and that data can be entered quickly. How should you design the form? You are designing forms for a company that has a new Dynamics 365 Sales implementation.
Correct Answer: D
Question 52
You are a Dynamics 365 Customer Service consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: * All support issues must come in by email, need to be logged, and assigned to the support group * Accounts must synchronize with the parent company Oracle database * Reports must be sent to the executives on a weekly basis * No custom code will be used in the system You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Correct Answer: C,D
Question 53
You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following: * Support must be provided 24 hours per day, seven days a week. * Issues must be resolved within four hours of case creation. You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Correct Answer: A,C
Topic 1, Case Study 1 This a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs When you are ready to answer a question, click the Question button to return to the question. Background Bellows College is a prison program that offers classes to help rehabilitate inmates. The classes teach post-secondary skills to provide more job opportunities for when inmates leave prison. The college stores most information on spreadsheets and in email. The college wants to implement Dynamics 365 Customer Service so that all locations can look up current data on one unified system. Three levels of inmates attend the college: * misdemeanor * major * federal Employees of Bellows College consist of the following: * wardens: supervisors of the guards * guards: single contributors to the system * chief: in charge of the whole college Each inmate level has two wardens and one chief. Twenty-five guards report to each warden. Current environment Requirements Employees use a proprietary database to look up inmate information to enter in Microsoft Excel spreadsheets. Spreadsheets are also used for registration, tracking, and for listing the available classes. Microsoft Office 365 was implemented last year for email. Inmates * Misdemeanor and federal inmates can attend any classes available. * Major inmates can attend only online classes. * Inmates must open a ticket with the college to register for a class. * Inmates have homework assignments that they load to a Microsoft SharePoint * All inmates have an email address on Office 365 in the same tenant. General * All inmate information needs to be brought into the new system from the proprietary database and kept in sync. * All class lists must be brought into the new system with inmate assignments kept intact. * All special instructions are in separate files on an integrated SharePoint server attached to the class record. * Homework will be held in a Microsoft Azure Blob Storage. * Once an inmate is registered, an email needs to be sent to the inmate. * The system must have a live help function that uses chat (CafeX). * The chiefs want stakeholders to be able to see reports without needing to log in to Dynamics 365. * Only the chiefs should be able to see the charges against the inmates. * Inmates will not continue to upload homework to SharePoint, but the homework needs to be accessible within Dynamics 365. * Inmates must see only the registration form when registering for a class. * Chiefs should see all registration forms. * All data older than five years has been maintained in a Microsoft SQL Server database. * Every six months, the college receives a new guard list in a CSV file. Output * Wardens need to see statistics on one page on a daily basis. * A graph of how many inmates have taken classes in the last month, quarter, and year. * The ability to click on the graph and get details about each class. * A list of inmates who have not taken any classes in the last month. * A list of classes that have low registration for the last month and quarter. Data visibility * Wardens should be able to see only the information their guards put into the system. * Chiefs should be able to see all data in the system. * Guards should be able to see only their own record. * Inmates should be able to see only their own classes and no one else's information. Go-Live-plans * All previous data needs to be in the system before going live. * The college needs to ensure that going live is completed in the time allotted. Issues In the primary test for data integration, the following issues arise. * Inmate names come in with last names in the first name columns. * Registration numbers come in incorrectly. * Inmates report seeing different registration forms.
Question 54
You need to recommend a solution that provides a seamless customer experience. What should you recommend?
Correct Answer: A
Explanation/Reference: Architect a solution Question Set 2
Question 55
A client that uses Dynamics 365 Sales has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that cannot be handled by Business Rules. The combination of using both Business Rules and JavaScript is now too complex to maintain. You need to recommend a simplified form setup so the form can be maintained moving forward. Which two should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
