A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
* Handle multiple customer interactions at once.
* Ensure that users can access information from several business applications.
* Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
* Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
A client plans to implement Dynamics 365 Sales.
The client identifies the following requirements for handling opportunities:
* Records must move to an approval stage after an opportunity is created.
* For opportunities with values greater than $?0,()00. a follow-up date and second contact field must appear on the form. - An error message must display if a follow-up date is not within seven days of the opportunity creation date.
You need to recommend tools to meet the client requirements.
What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to provide the IT team and managers with a mobile solution. How many apps should you recommend?
You need to recommend a solution for integrating luggaye information.
What should you recommend? To answer, drag the appropriate types to the correct entities. Each type may be once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to configure Microsoft OneNote integration for an organization's Microsoft Dynamics 365 case entity.
Which two components should you enable? Each correct answer presents part of the solution.
