A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
Your customer wants to display customized branding information in the login window. Which two options can be used?
You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?
