Which three events are available with theJavaScript API?

• A.onsaveclose ()
• B.aftersave()
• C.ondataupdated()
• D.onrefresh()
• E.enclose ()
• F.onbeforesave ()

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A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

• A.the Filters settings of the report
• B.the permissions of the report
• C.the Expanded Report Audit Log from the Reports Explorer
• D.the Purge settings in the database

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An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

• A.SLAs
• B.Profile functionalpermissions
• C.Profile navigation assignment
• D.Configuration settings
• E.Workspace rules
• F.Profile workspace assignment

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Which two statements are true about a disposition?

• A.It helps to identify the root cause of an incident.
• B.It can be linked to categories.
• C.It can be made visible on the Customer Portal.
• D.It can be set to a maximum depth of three in hierarchy levels.
• E.It can be linked to products.

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Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Configure advanced routing.
• B.Select the Chat check box that is associated with an agent's staff account.
• C.Enable the engagement engine.
• D.Selectthe Pull Chat check box in the chat profile.
• E.Select the corresponding pull policy.

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