Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

• A.Add the segment in step (d) to the Audience tab in the Included section.
• B.Create a broadcast survey.
• C.Add the report in step (c) to the Audience tab in the Included section.
• D.Create a transactional survey.
• E.Create a segment of contacts whose contact home country is USA.
• F.Create a report of contacts whose contact home

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What would you use for repetitive text with a single point of maintenance for any changes tothe text?

• A.Variable
• B.Merge field
• C.Custom object field
• D.Custom field

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Which three statements are true about Service Level Agreements?

• A.They enable you to restrict the number of incidents raised by end users through various channels.
• B.They enable you torestrict what agents can view as part of navigation on the console.
• C.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• D.They enable you to set the reports that are visible to an agent.
• E.They enable you to specify the duration for which an incident can be kept in waiting status.
• F.They enable you to set a timeline for an agent to respond to an incident.

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You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Do not set the deferred execution option
• B.Set the option to allow switching of data
• C.Remove Primary keys from all tables used in the report
• D.Add default values to runtime filters if used in the report
• E.Use runtime filters in preference to fixed filters
• F.Use a drilldown level to filter the top level

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