When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

• A.EGW_PASSWD_CREATE
• B.EGW_SEND_EMAIL_HEADERS
• C.EGW_UPDATE_BY_CREATE
• D.EGM_ENABLED
• E.EGW_PASSWORD_UPDATE_ENABLED

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How frequently does Oracle release a new version of a product?

• A.Once in four months
• B.Once in three months
• C.Once in six months
• D.Every month

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Which three features can be configured in advanced routing?

• A.Skill time
• B.Queue prioritization
• C.Queue segregation
• D.Queue limit
• E.Skill relaxation
• F.Queue overflow

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A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

• A.Create a custom incident milestones report and add it to a custom incident workspace
• B.Add all the holidays observed by your organization.
• C.Define default response requirements.
• D.Use business rules to automatically calculate dates

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Which is an invalid data type?

• A.Text area
• B.Date/time
• C.Integer
• D.Radio
• E.Text field
• F.Float
• G.Menu

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