A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

• A.The hash value during import doesn't match the hash declared at the end of the rile.
• B.Check if the exported file was generated by a product version that is older than the existing product version.
• C.The Browser User Interface (BUI) workspace is not using the standard workspace.
• D.Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Comment: *

Name: *

Email: *

Verification: *

Which three actions can a guide branch out to?

• A.Calling an add-in
• B.Calling a URL
• C.Inserting another guide
• D.Firing a named event
• E.Creating an incident

Comment: *

Name: *

Email: *

Verification: *

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A.Enable the engagement engine.
• B.Select the Pull Chat check box in the chat profile.
• C.Select the Chat check box that is associated with an agent's staff account.
• D.Select the corresponding pull policy.
• E.Configure advanced routing.

Comment: *

Name: *

Email: *

Verification: *

A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

• A.the Expanded Report Audit Log from the Reports Explorer
• B.the Filters settings of the report
• C.the Purge settings in the database
• D.the permissions of the report

Comment: *

Name: *

Email: *

Verification: *

Which six actions can have a null value?

• A.Set Status
• B.Set Product
• C.Set Queue
• D.Set Mailbox
• E.Set Disposition
• F.Set Assigned
• G.Set Fields
• H.Set Category
• I.Set Agent
• J.Set SLAs

Comment: *

Name: *

Email: *

Verification: *