You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A.Do not set the deferred execution option
• B.Set the option to allow switching of data
• C.Use a drilldown level to filter the top level
• D.Add default values to runtime filters if used in the report
• E.Remove Primary keys from all tables used in the report
• F.Use runtime filters in preference to fixed filters

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For which three reasons should you recommend using workflows?

• A.They help customers find relevant knowledge answers.
• B.They promote efficiency.
• C.They can sort incidents raised by a contact.
• D.They reduce human error.
• E.They guide agents through complex customer interactions and data updates.

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A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

• A.Select the Reset Navigation Set to Profile Default option.
• B.Check the agent profile for whether the appropriate navigation
• C.Ask the agent to log in to the application again.
• D.Remove the existing navigation sets and reassign them.

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Which two statements are true about the Organization object in Service Cloud?

• A.It has a one-to-many relation with contacts.
• B.It has a one-to-one relation with contacts.
• C.It is widely used in Business-to-Business scenarios.
• D.It is required to create an incident.
• E.It can be associated with incidents directly.

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How frequently does Oracle release a new version of a product?

• A.Once in three months
• B.Once in four months
• C.Every month
• D.Once in six months

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