A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

• A.Use Safe mode when logging in to the application.
• B.Log out of the interface and log in again.
• C.View the add-in's log files and rectify the issue.
• D.Exit the administration interface without completing the normal logout process.

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Which setup sequence is used to give permissions to an individual to access an application?

• A.Staff Account > Profile > Navigation set
• B.Navigation set > Profile > Staff Account
• C.Profile > Navigation set > Staff Account
• D.None. No sequence is required.

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A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?

• A.Make sure guided assistance is enabled in another interface.
• B.Increase the maximum number of response nodes in the configuration.
• C.Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
• D.Make sure the guide definition file does not include any hash value while importing it.

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Which four statements are true about reports?

• A.Reports are shared between interfaces.
• B.Reports are not common across the interface.
• C.All the permissions from an imported report remain unchanged after an export.
• D.Reports must be exported manually in all interfaces.
• E.After a report is published, the report data remains unchanged even as the knowledge base is updated.
• F.Published reports can be modified.
• G.The owner of a report remains the same even if the report is imported by some other user.

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Which five practices deliver maximum reporting performance?

• A.Configuring many-to-many joins
• B.Using outer joins rather than inner joins when possible
• C.Providing values for runtime filters
• D.Filtering on simple columns and not on expressions
• E.Filtering on standard fields that are indexed
• F.Using the complex expression operator instead of the like operator
• G.Providing default values for runtime filters
• H.Using index custom fields as filters
• I.Filtering on expressions and not on simple columns
• J.Using the like operator instead of the complex expression operator
• K.Using fixed filters whenever possible

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