Which two statements are true about safe mode in relation to add-ins?

• A.It allows an agent desktop to log in to the application without any add-ins.
• B.It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
• C.It is a profile setting that must be enabled for a profile.
• D.It is a setting that must be enabled at the interface level.
• E.It allows an agent desktop to log in to the application with local add-in files.

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Which three features can be configured in advanced routing?

• A.Queue segregation
• B.Queue overflow
• C.Skill time
• D.Skill relaxation
• E.Queue prioritization
• F.Queue limit

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Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

• A.Capturing all incident-associated CO data from customers
• B.If a contact record exists, loading details from the contact found in the incident workspace
• C.Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
• D.Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
• E.If a contact record does not exist, creating a contact record as captured by an agent from customers

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