A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.
What should the project manager do in this situation?

• A.Reject the workload back to the global team.
• B.Escalate the situation to the project sponsor.
• C.Evaluate and understand the cause of the conflict.
• D.Assess the team's capacity to absorb the workload.

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A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects.
Several business areas want to take advantage of this benefit.
What should the project manager do?

• A.Ask the project sponsor to make a decision on who will own the benefit and document the decision.
• B.Ask the project sponsor for approval to distribute the project benefits equally to the business areas.
• C.Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.
• D.Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.

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In order to increase a project's profit margin, the project manager and subject matter experts (SMEs) agreed to select the oldest model of a specific machine available in the market. When the machine reached its destination country, it was blocked by customs authorities who restricted the import of this machine model.
What should the project manager have done to prevent this from happening?

• A.Ensured that the technical team researched and selected the latest model of the machine.
• B.Ensured the project sponsor provided enough funding to purchase the latest version of the machine.
• C.Ensured that regulatory compliance was considered in the quality management plan.
• D.Ensured that the SMEs correctly defined the project scope and the machine model.

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A project manager is preparing to start a new project in which the team members are distributed geographically across different countries. The project manager is using the communications management plan to engage the team members and find a communication method that suits everyone.
How should the project manager continually evaluate the effectiveness of the virtual team's engagement?

• A.Hold meetings in accordance with the team members' preferences and availability.
• B.Conduct individual meetings to create a trusting environment with team members.
• C.Establish periodic face-to-face meetings and address the communication topic.
• D.Collect feedback from the team to discuss alternatives to enhance the communication.

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A startup company has just appointed a CEO that has no prior project experience. The CEO wants to execute projects with their own resources and has appointed a project manager.
What should the project manager recommend that the CEO do first?

• A.Utilize an agile approach for all upcoming projects.
• B.Utilize a predictive approach for all upcoming projects.
• C.Create a framework to support project success.
• D.Create a framework to justify project execution.

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