An agile team has released the second version of its product, but the feedback is that the software has many bugs that compromise the user experience. What should the project manager do?

• A.Closely evaluate the skill set of the team, looking for technical gaps that need to be filed in order to improve quality.
• B.Propose an internal program that offers incentives for the team members who find and fix bugs.
• C.Hire an external consultancy firm to focus on testing and quality control to avoid the issue in the future.
• D.Facilitate the next retrospective meeting, focusing the team on analyzing root causes and proposing solutions.

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A steering committee member is complaining about the weekly report. They stated that the report is too long and has unnecessary details. As a result, they are unable to obtain the main message and take action.
What should the project manager do to avoid similar complaints?

• A.Demonstrate the weekly reports in a presentation for the steering committee member.
• B.Verify the information needed for steering committee members.
• C.Present the status at a weekly meeting with the steering committee.
• D.Send a shorter daily report to this steering committee member.

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A project manager has just received communication from an operational functional manager to complete an additional scope item for a project that was formally closed a few weeks ago. The scope looks relatively small and simple to handle as part of the daily operations activity.
How should the project manager deal with this request?

• A.Submit a change request and allocate the budget and resources needed for execution.
• B.Confirm that the budget and resources are available to execute the work request.
• C.Evaluate the nature of the request and plan communication accordingly.
• D.Check the alternative resources available in the organization for the request.

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A project manager is assigned to a multiyear project. During project execution, the customer delegates a new representative who contacts the project manager directly with a concern about their participation in status meetings. The representative wants to contact team members directly.
What should the project manager do next?

• A.Reach out to the customer directly for assistance in incorporating the new representative into the project management plan.
• B.Meet with the project sponsor to discuss how to incorporate the new representative in the project.
• C.Meet with the new representative to determine their understanding of the project and address their concerns.
• D.Send the new representative the approved project management and communications management plans.

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A project manager is working with a Scrum team that is continually missing deadlines. The steering committee is concerned about the project as it is not clear that it will deliver the expected value. After some analysis, the project manager discovers there is a mismatch of competencies in one of the teams.
What should the project manager do?

• A.Emphasize to the teams the importance of meeting the agreed deadlines.
• B.Accept the risk of the project missing deadlines due to the mismatch.
• C.Update the project schedule to reflect the delay.
• D.Provide appropriate training to compensate for the mismatch.

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