The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.

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U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website. What three of the following artifacts are mandatory to implement this requirement7 (Choose Three)

• A.Customer engagement policies.
• B.An action and the associated web treatment.
• C.Real-time containers.
• D.Customer contact policies.
• E.A business structure.

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Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

• A.Send individual personalized messages through the standard outbound schedules
• B.Configure a promotional campaign with targeted audience segmentation rules
• C.Create a one-time action to deliver Immediate batch communication to all customers
• D.Schedule a regular always-on outbound communication with engagement policies

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Which of the following reasons explains why a customer might receive an action that they already accepted?

• A.The action suitability conditions are not defined.
• B.The volume constraint is not set to exclude previously accepted offers.
• C.The suppression rules are not defined to exclude previously accepted actions.
• D.The actions are filtered based on eligibility.

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U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

• A.Create two change requests in the 1:1 Operations Manager portal.
• B.Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
• C.Create a single change request in the Pega Customer Decision Hub portal.
• D.Create a single change request in the 1:1 Operations Manager portal.

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