A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?

• A.At the end of the process containing the step
• B.Case status cannot update automatically
• C.At the end of the step
• D.At the beginning of the step ?

Comment: *

Name: *

Email: *

Verification: *

Which two situations require adata type? (Choose Two)

• A.Patient medical history is accessed from and written to an external system of record.
• B.A Currency drop-down is populated with values from an external system of record.
• C.A Date of account creation field is set to a default value of the current date.
• D.A Work preference picklist is populated with two values: Full time and Part time.

Comment: *

Name: *

Email: *

Verification: *

Which statement best describes the behavior observed when running a flow in draft mode?
Response:

• A.UI fields marked as required can be skipped when running the flow
• B.Service levels are ignored when running the flow
• C.Decision outcomes are chosen by the user if the decision rule cannot be found
• D.Flows can be saved even if rules have not been configured for flow shapes

Comment: *

Name: *

Email: *

Verification: *

The primary purpose of a service level is to________

• A.help ensure timely completion of assignments
• B.assign cases to the appropriate case worker
• C.generate service level reports
• D.track assignment status over time

Comment: *

Name: *

Email: *

Verification: *

Case Management -Knowledge Checkln a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three) CH A Wait shape to hold processing until interview is completed.

• A.A case type.
• B.A view to capture scheduling information.
• C.A field for interview date/time.
• D.A service level to ensure timely resolution.

Comment: *

Name: *

Email: *

Verification: *