In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options.
(Choose Two)
Response:

• A.Set the goal to be the desired response time based on policy and send notifications to both parties.
• B.Set the deadline to be the required response time based on policy and send notifications to both parties.
• C.Set the goal to be the required response time based on policy and send notifications to both parties.
• D.Set the deadline to be the desired response time based on policy and sends notifications to both parties.

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A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
Response:

• A.Make credit check a spin-off case of credit card request.
• B.Make both loan request and credit check top cases.
• C.Make credit check a child case of credit card request.
• D.Make credit card request a child case of credit check.

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An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved?
(Choose Two)
Response:

• A.Add a parallel process for vehicle claims in the accident claim resolution stage.
• B.Add each vehicle claim as a child case of the accident claim.
• C.Add an optional process to pause the accident case until the vehicle claims are paid.
• D.Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

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You are configuring a text box for a Spouse field to appear dynamically on a user form. How do you configure the text box to display only when the user selects Married/Partnered from the Marital Status field? (Choose One)

• A.Configure a visible when condition expression for the Spouse field
• B.Configure the Spouse field to be visible when it is not blank
• C.Configure a disable when condition on the Spouse field
• D.Configure the visibility based on a required when condition for the Spouse field

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You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

• A.Urgency value remains at 100, but other service level processing continues.
• B.Service level processing is halted until the assignment is completed.
• C.Urgency value continues to increment as configured.
• D.The user is notified that the maximum urgency value has been reached.

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