Which two requirements demonstrate the need to configure correspondence?
(Choose Two)
Response:

• A.Phone a customer for additional information about the case.
• B.Assign a new insurance claim to a case worker to process
• C.Text the customer with status changes in an insurance claim.
• D.Fax a new insurance claim to the auto repair shop.

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Select each application design requirement on the left and drag it to the appropriate design approach on the right.

Solution:

Determine whether the given solution is correct?
Response:

• A.Incorrect
• B.Correct

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A service level agreement describes the following behavior:

The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reaches the assignment at 9 A.M. Monday. what is the assignment urgency at noon Wednesday?
Response:

• A.80
• B.100
• C.60
• D.50

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Which statements about the following case are true?
(Choose two.)

Response:

• A.Stage 1 is a primary stage.
• B.Stage 2 is an alternate stage.
• C.Stage 2 is a resolution stage.
• D.Stage 1 is a resolution stage.
• E.Stage 1 automatically transitions to Stage 2.

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When completing a new rule form, the "Apply To" field represents what?
Response:

• A.The ruleset the rule applies to
• B.The rules context, or scope, for the purpose of inheritance
• C.The version of the rule
• D.The other rules the new rule will apply to

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