In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement?
(Choose One)

• A.Expired
• B.Deadline
• C.Goal
• D.Passed Deadline

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Key Performance Indicators (KPIs) are used to ______________.
Response:

• A.determine whether or not an application has implemented all of its specifications
• B.verify whether end users are satisfied with the application
• C.determine whether an application has satisfied all of its requirements
• D.determine if an application has met all of its business objectives

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What three questions should you answer to create effective correspondence?
(Choose Three)
Response:

• A.Who is the user that receives the correspondence
• B.Which email server should the correspondence use?
• C.How will the correspondence be sent?
• D.when does the correspondence need to be sent?
• E.How often should you send correspondence?

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Which two of the following options are benefits of using skin inheritance?
(Choose Two)
Response:

• A.Child skins only need to customize in the parent skin.
• B.In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
• C.Child skins can reuse mixins and formats from other child skins with the same parent.
• D.Standard styles created in a parent skin are easier to maintain.

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In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

• A.You can configure the user view for a step you add that step to the case life cycle
• B.You can configure the user view for a step any time after you configure the pick list data types
• C.You can configure the user view for a step before you start creating the case life cycle
• D.You can configure the user view for a step after you create the entire case life cycle

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