Select each Use Case on the left and drag it to the appropriate Router on the right.

Correct Answer:

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On a service level, the passed deadline interval is measured from________________.

• A.when the assignment is ready for a user
• B.the end of the goal interval
• C.when a user begins the assignment
• D.the end of the deadline interval

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How do you route an assignment so that any available member of the department can perform the task?

• A.Route the assignment separately to all members.
• B.Route the assignment to a work list.
• C.Route the assignment to the admin user ID.
• D.Route the assignment to a work queue.

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A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service
requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

• A.Add a case-wide optional process to the case workflow to perform the address change.
• B.Add a button to each assignment to present the custoemer with a form to submit a new address.
• C.Add an alternate stage to the case life cycle to change the address.
• D.Add a case-wide optional action to the workflow for the address submission.

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Which two configuration steps do you perform, in combination, to record a unit test for automated testing?
(Choose Two)

• A.Select a ruleset configured to store automated test cases.
• B.Select a ruleset that is configured to store the results of the test.
• C.Add an assertion to define an expected result.
• D.Add a test case to the Automated Testing landing page.

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