Drag and Drop Question
Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.

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Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Replace the Wait step in the Item Return stage with a Change Stage step.
• B.Add a decision in the Item Return process to change the stage when a return is not necessary.
• C.Add an Item Retention alternate stage and define a process for retention of item.
• D.Add a condition to skip the Item Return stage when a return is not necessary.

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Based on security factors, which two options are considered strong passwords? (Choose Two)

• A.bluedoor
• B.d8073&gxn*,.ki;vnhdf($h8un
• C.1Lik3Chocolate&StrawberryIcecre@m
• D.Pe6@5yst3m$

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An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password
Customer contact information
A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

• A.Add an optional process to the case workflow.
• B.Add a button for each profile page to each assignment.
• C.Add an alternate stage to the case life cycle.
• D.Add a set of optional actions to the case workflow.

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Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

• A.Configure the apartment address as a basic condition.
• B.Configure the apartment address as a weighted condition.
• C.Configure the tenant name as a basic condition.
• D.Configure a time period for the request date as a weighted condition.
• E.Configure the request type as a weighted condition.

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