A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?

• A.Summarize the regional cost centers by count.
• B.Create a filter for each cost center and count the case IDs.
• C.Define a function for the cost center column to total the case IDs.
• D.Summarize the case ID column by count.

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A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

• A.When Verify solution step starts
• B.When the Process ticket step starts
• C.When the Process ticket step completes
• D.When the Triage stage completes

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You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?

• A.Column layout
• B.Repeating dynamic layout
• C.Screen layout
• D.Dynamic layout

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Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two.)

• A.A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
• B.A scholarship eligibility application requires students to enter standardized test scores. Students withy qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
• C.A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
• D.An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

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Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:
A future enhancement request to group a set of existing steps into a multistep form A drop-down list that is missing one of the required options - This work item is in progress because the missing option prevents work from being done How do you populate the backlog directly from the spreadsheet?

• A.Create bugs
• B.Import stories
• C.Create stories
• D.Create feedback

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