What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

• A.There is a template available for each object that allows tool-supported migration.
• B.Data can be loaded only once.
• C.The template structure is predefined and cannot be changed.
• D.Field definitions are not relevant.

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Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

• A.Mashup
• B.Adaptation
• C.Code list restriction
• D.Workflow rules

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Which key user tool allows you to change field properties on the SAP Service Cloud UI?

• A.Adaptation
• B.Code list restriction
• C.Mashup
• D.Workflow rules

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When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.

• A.Start processing.
• B.Set up a multi-step approval process.
• C.Change the priority to escalated.
• D.Push the incident to SAP Service Cloud support.

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The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

• A.Maintenance plan
• B.Feature action within tickets
• C.Resource scheduler
• D.Workflow rule

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