Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

• A.Standard reports
• B.Interactive dashboards
• C.Inner join data sources
• D.Web service message monitoring
• E.Custom reports

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What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

• A.Existing reports can be reused
• B.No security issues with mashup outside of corporate network
• C.No additional authorization concept is required
• D.Real-time data access
• E.Offline access is available

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Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

• A.The activity list is automatically generated by the system based on your scoping decisions.
• B.Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
• C.Scoping is automatically generated by the system based on your fine-tuning decisions.
• D.Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

• A.Add an account team member.
• B.Use e-mail as a response to a ticket.
• C.Add a reference to an account.
• D.Add a reference to a service contract.

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Which tool would you use to create high data volumes in SAP Service Cloud?

• A.Data Workbench
• B.Job Manager
• C.Mass data maintenance
• D.Form Templates

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