How can you restrict access to Product View?

• A.Service Unit of Employee
• B.Employee
• C.Territories
• D.Sales Data of Employee

Comment: *

Name: *

Email: *

Verification: *

What is one consequence of scoping the installed base option?

• A.Warranty management is available in service tickets.
• B.The number of available standard reports is reduced.
• C.The Measurements feature is activated.
• D.The Registered Product scoping option will be selected automatically.

Comment: *

Name: *

Email: *

Verification: *

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

• A.Service level of incoming tickets
• B.Status
• C.Ticket due date
• D.Service category

Comment: *

Name: *

Email: *

Verification: *

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Document types
• B.Service category
• C.Maintenance plan
• D.Priority

Comment: *

Name: *

Email: *

Verification: *

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

• A.Report the incident from the screen in which the issue occurs.
• B.Always include step-by-step instructions on how to recreate the issue.
• C.Always create the incident with medium priority and adjust it later if applicable.
• D.Check for solutions in the Help Center.
• E.Keep the incident lightweight and use screenshots only if it is necessary.

Comment: *

Name: *

Email: *

Verification: *