Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

• A.Scope Registered Products
• B.Purchase a license for the Registered Product
• C.Maintain Number Ranges for Customers
• D.Maintain Installed Base

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Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

• A.Ticket due date
• B.Service category
• C.Status
• D.Service level of incoming tickets

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A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

• A.Consider contract status
• B.Consider ticket resolved on date
• C.Consider maintenance plan condition
• D.Consider delay

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What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.The system can be set up so that certain incident categories are not covered.
• B.When an agent creates a ticket with a registered product, the warranty is automatically determined.
• C.Routing rules can be applied to warranties.
• D.The agent is prompted to upsell a warranty to the customer.

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You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A.Ticket routing rules
• B.Activity planner
• C.Maintenance plan
• D.Realignment runs

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